MG Quality Recognised as Brand Is Named ‘Most Improved’ in National Reliability Survey, Achieving Top 10 Ranking, with MGS5 and MG5 Finishing in the Top Three of Their Classes

• MG named most-improved brand in the 2026 What Car? Reliability Survey, rising to ninth place with a score of 92.0%
• MGS5 EV achieved first in its class and the MG5 achieved 3rd place
• Investment in parts distribution supports overnight deliveries and 96% first-time parts fulfilment recorded in 2026 to date
• Cecil Kimber College MG Academy, MG’s esteemed training centre at Longbridge, doubled in footprint in 2026 allowing delegate capacity to increase four-fold
   

MG Motor UK has seen substantial reliability upgrades following investment in its aftersales facilities, technical expertise and customer support. The brand has secured a top ten ranking for the first time in the 2026 What Car? Reliability Survey, achieving a score of 92.0% and recognition as the year’s most-improved brand.

The progress follows investment into a new parts distribution operation with overnight deliveries, an expanded training academy at MG’s Longbridge headquarters, and specialist technical support for dealers. Expansions to customer care and loan car services also aim to minimise hassle for owners during repairs.

The upgrades all contribute significantly towards MG’s recent reliability performance improvements. The What Car? Reliability Survey assesses repair costs and time off the road as well as faults, making the support owners receive a crucial part of the end result. Alongside recognition as the most-improved brand, the MGS5 was most reliable of the small family electric SUV class, while the MG5 was 3rd most reliable among all electric cars.

The result of MG’s aftersales improvement has been helping customers get back on the road sooner. More than 96% of parts orders were fulfilled first time in 2026 to date with overnight deliveries now helping dealers prepare repairs for the next working day. 30% increase in technical workforce including flying doctors provide stronger support to dealer workshops with expert advice they need to resolve complex issues and keep repairs moving, securing a smoother service experience with fewer avoidable delays.

William Wang, Managing Director, MG Motor UK and Europe said: “Customer care and satisfaction sit at the core of our long-term strategy. We have taken a disciplined, investment-led approach to strengthening our aftersales ecosystem — across capability, infrastructure and operational delivery — to ensure we consistently meet and exceed evolving customer expectations. The progress reflected in this year’s reliability survey is a strong external validation of that strategic focus.

At its heart, this is about delivering meaningful, dependable support at every stage of the ownership journey. Our continued investment is driving faster parts availability, deeper technical expertise, and robust mobility solutions that minimise disruption for customers. Together, these elements are building a more resilient, customer-centric support network behind every MG vehicle.

We will continue to scale and refine this capability as a core competitive advantage — ensuring our customers not only choose MG with confidence but remain with us for the long term.”

Investment in MG’s physical infrastructure has been a key part of the upgraded aftersales programme driving this year’s What Car? Reliability Survey results. A new parts warehouse and distribution operation in Daventry, Northamptonshire, opened with XPO Logistics in November 2025. Operating from 6am to 10pm, the site dispatches around 2,500 orders daily, with quality checks and computer-controlled storage helping keep supplies organised and ready for delivery. For participating dealers, parts ordered before noon cut-off can arrive before 8am the following morning, ready for technicians to begin work.

This year also saw MG invest approximately £500,000 in Cecil Kimber College MG Academy, its training centre at Longbridge, which serves the UK and European dealer network and has upskilled tens of thousands of professionals. Named after one of the brand’s founders, the investment doubled the facility’s size to 1,000 square metres, increased workshop ramps from four to nine and expanded teaching space to five classrooms and an auditorium. The expansion now allows maximum delegate capacity per class to sit at 100, rising from 24 previously.

The college recorded more than 2,000 technician training attendances in 2025, with training delivery more than doubling year on year. MG has also broadened its training beyond technical repairs to include service advisers, parts managers and warranty specialists, helping customers receive informed support from their first enquiry through to the completion of a repair.

MG has also introduced a three-level technical ‘triage’ system, giving workshops access to increasingly specialist help as needed. First- and second-tier technical teams support diagnosis and repairs, with the most challenging cases escalated to highly trained field engineers known as “flying doctors”. These specialists visit dealerships to help resolve faults and provide practical training, helping workshops tackle complex repairs and get customers back on the road.

New digital diagnostic equipment introduced across the UK dealer network enables technicians to work on multiple vehicles from a tablet and carry out software updates more efficiently, helping workshops make better use of their time.

MG’s expanded mobility programme provides eligible customers with a replacement vehicle while their own car is being repaired following a qualifying breakdown and extends support beyond the previous 96-hour provision. As of Autumn 2026, the programme has already supported over 3,000 customers.

MG is continuing to develop its training, customer care and digital support, with Longbridge serving as the headquarters for its pan-European aftersales operation. The aim is to build on the improvements already made and give owners dependable support throughout their time with the car.